West Berkshire Community Hospital

West Berkshire Community Hospital 2022-07-20 Person 5 5 0

If one is unfortunate enough have to visit a hospital, this was the place to go! Clearly spread out, good signage Clean Comfortable Informative staff Great parking not too expensive Perfect system to phone and get an appointment time. Very appreciative of the care we received, thank you.

Nothing I can think of to improve. Maybe make it clearer to patients that a delay may occur on booked slots if an emergency comes in. People understand if they are kept informed. Our wait was only an hour and the receptionist was very helpful. People expect to wait but a reasonable amount of time, which in our case it certainly was!

West Berkshire Community Hospital 2022-07-20 Person 5 5 0

The nurse was very good with my son. Friendly and knowledgeable. She made him feel at ease

Nothing

West Berkshire Community Hospital 2022-07-20 Person 5 5 0

Appointment was on time, i was treated very well and calmly

Nothing

West Berkshire Community Hospital 2022-07-20 Person 5 5 0

[name removed] was my physiotherapist and he was really good, he gave good advice in a way that I could understand . He was very patient and professional and is a credit to his profession

Nothing

West Berkshire Community Hospital 2022-07-19 Person 5 5 0

Great one to one as I am hard of hearing. Totally put at ease during assessment.

Nothing, you seem to have all bases covered from the smiling welcome to finally leaving. A very pleasant experience.

West Berkshire Community Hospital 2022-07-19 Person 5 5 0

Received excellent care and the improvement that the physio has made to me is truly life changing. Thank so much.

None

West Berkshire Community Hospital 2022-07-19 Person 5 5 0

My appointment was changed to video, because of the extreme hot weather, but was conducted very well.I don't think anything could have been done better

Everything was done very well. The therapist called me at the appointment time,I don't think I would expect anymore.

West Berkshire Community Hospital 2022-07-19 Person 5 5 0

Great experience on this occasion, professional, empathic, positive session.

Limited joined up thinking, very reliant on what has been written and read on patient notes instead of talking with patient.

West Berkshire Community Hospital 2022-07-19 Person 5 5 0

Knowledgeable and caring staff who were totally committed and who listened to my comments

I cannot think of anything that could have been done better

West Berkshire Community Hospital 2022-07-17 Person 5 5 0

Brilliant treatment by very skilled and patient nurse, who was near the end of her shift but refused to go home till everyone was seen a real star ! It was very evident that the department was under pressure with a one hour overrun but I could not fault the treatment ( A re dressing of a failed dressing from an operation the previous day , big toe fusion very painful ) The staff are an inspiration to us all and a credit to the NHS. Big thank you from me.

More staff on duty at this very busy department, a lot of very grumpy people left before being seen or didn’t have an appointment and didn’t understand the system. Masks were not compulsory and very few elected to wear them putting staff at risk, I believe they should still be worn. The treatment room was very hot but the staff were anxious to leave fans off for fear of [name removed] so unpleasant for them. I have no idea how receptionist stayed calm under constant moaning and not a little aggression , issue her with a Taser!